2018 Reviews

Great!- Great experience...from the front desk to Jill and then Dr. Payne.......would recommend to anyone :)

Anonymous - 28/11/2018


Sarah- Sarah always does a EXCELLANT Job. Friendly,Courtesy , Loving Person

Ruth Delagrange - 8/11/2018


Sarah- I had several procedures over the last few months, from crowns to filling in chips, etc. on my front teeth and they look great. Dr. Payne and his staff are second to none. They make you feel very comfortable and relaxed. I had zero pain! Highly recommend Dr. Payne and his staff. He is also very reasonably priced.

Sandra Dillinger - 31/10/2018


My visit- everyone was excellant

Phillip Osbun - 16/10/2018


Excellent service!- Excellent service! The hygienist is friendly and did an excellent job!

Nenita Allmaras - 10/10/2018


Great Experience- After having a couple Dentist refer me to oral surgeons due to the difficulty of my procedure, Dr Payne had no problem taking me on. It was a lengthy procedure and He and His team made me feel very comfortable and pain free during the time I was in the chair. The front desk assistant was very nice and informative about insurance coverage. The atmosphere was very relaxed and clean. Will Defiantly be going back to Waterloo Family Dentistry!

Thomas Davidson JR - 06/09/2018


Comfy - My appt was very comfy n they did everything to make sure i felt as at home as you can in a dentist and they have such respect for people who have anxiety going to the dentist. Super quick and came up with a clear plan on how to help get my dental health back to where it should be.

Cheriee Miller - 25/08/2018


Denny in for cleaning- Had very nice time, workers very pleasant

Dennis Zeisloft - 16/08/2018


Great as always!- Staff and Dr. Payne are always wonderful

B. Chapman - 9/08/2018


I decided to try a new dentist for the first time in my life. So I went to Dr. Payne. I was there for 30 minutes as a brand new patient. They took xrays of my teeth with bite wings which the hygienist shoved so far back in my mouth that it cut into some soft tissue. I went back 5 days later after explaining what had happened since it was difficult to open my mouth from the cut still. They told me it was a canker sore and that I had it before I came there (which I didn't). Then I asked why the surrounding areas of the cut were so red and swollen which they explained clearly had to be from a virus that I magically must have gotten after my exam. They didn't accept the fact that they had cut my mouth on accident and proceeded to treat me like I was stupid. My mother (who's an RN) had seen my mouth at the time and said that it's a very obvious cut, not a canker sore. I wouldn't come here if you want a dental practice that doesn't accept when things may go wrong because accidents do happen. They will just lie to your face and treat you like a dummy.

taylor Parks - 2/08/2018


Disappointed as a new patient- I decided to try a new dentist for the first time in my life. So I went to Dr. Payne. I was there for 30 minutes as a brand new patient. They took xrays of my teeth with bite wings which the hygienist shoved so far back in my mouth that it cut into some soft tissue. I went back 5 days later after explaining what had happened since it was difficult to open my mouth from the cut still. They told me it was a canker sore and that I had it before I came there (which I didn't). Then I asked why the surrounding areas of the cut were so red and swollen which they explained clearly had to be from a virus that I magically must have gotten after my exam. They didn't accept the fact that they had cut my mouth on accident and proceeded to treat me like I was stupid. My mother (who's an RN) had seen my mouth at the time and said that it's a very obvious cut, not a canker sore. I wouldn't come here if you want a dental practice that doesn't accept when things may go wrong because accidents do happen. They will just lie to your face and treat you like a dummy.

taylor Pontzius - 1/08/2018


Scheduling was great. Appointment went quick. But during my exam the soft tissue in the back of my mouth was cut from a bite wing for xrays from the hygienist shoving it so far back in my mouth. It took 5 days to heal and when i called them to let them know about it they brought me in immediately. My mother who's an RN was who told me to go back in to show them after she identified it as a cut. They proceeded to me that it wasnt that it was a canker sore i had prior which wasn't true. I asked about the surrounding area since it was red and swollen from the cut and they said it was a virus prior the exam. I have neither a canker sore or a virus. I have a cut in my mouth. When a dental practice fails to admit a small mistake they've made and turn it into a lie, I advise you to take caution if you're going to waste your time going here. I'm glad it was on me and not my 3 year old son.

taylor Pontzius - 1/08/2018


As always a great experience

Mike Johnson - 26/07/2018


Dentist - Excellent service nice staff good atmosphere

Kyle Stafford - 20/07/2018


Smile!- Excellent care by caring people!

Kenneth Akey - 10/07/2018


Dr.PAYNE dental visit.- My visit Dr Payne dental was so quick and painless,it is hard to believe.I am a little nervous in a dental chair ,but the crew put me at ease right away.it was nust like a visit to a friend.The cost was reasonable also.thanks dr.Payne and staf.

Eldon Pruitt - 26/06/2018


Smile - Great Job I came home with a clean beautiful Smile

Ruth Delagrange - 16/06/2018


Great Caring Care- Dr. Payne and his staff really care about each patient's dental health as well as their general well being. Sarah is my dental technician and she always is interested in my family and when she talks to me or asks me a question she does it at the most appropriate time. I really like the care she and Dr Payne give me.

Kenneth Drew - 14/06/2018


Very friendly and professional

Deb Mccoy - 10/06/2018


Great!Great!

David Rodebaugh - 4/06/2018


Very good - I was very happy with my vestI was very happy with my vest. 5

Rick Cottrell - 22/05/2018


A+- Great staff~

Charles Sexton - 24/04/2018


I have been to a lot of Dentist , but none have the experience and expertise as Dr. Payne. When walking into office after making appt, from call, the recepist greets you with a smile already making me feel more comfortable, no one likes going to the dentist but this staff and dentist take away all your fears,. They talk to me about my problem as i tell them where it hurts, they take an xray to be sure we are on the same tooth, then the doctor comes in, Dr Payne has a bed side manner that eases your fear and troubles, he gave me two shots to start the work he was done before i could feel anything , he has always been like this , then he had to fill a tooth for me from accident on a nut not his work but he repaired it, then had to retract a eye tooth that had abscess and split , with a crown, he is building all my teeth for low low cost to get me into a good mouth, If you have fears about going to the dentist then this is the one you need, they take it all away ,ty staff and dr payne for your gentleness kindness and work .

Starfire Smith - 18/04/2018


A+- If you are looking for a dentist with strong family values then Dr Payne and his wife Diana at Waterloo Family Dentistry is the place for you. I have been having my semi annual cleanings there for about 7 years now. From the second you walk in the door you are treated like family. You never have those annoying long waits in the lobby. The staff there does a wonderful of getting you in and out in a timely fashion. They understand the importance of your time. I have enjoyed my experience there so much that my wife and 2 children also see Dr Payne and his staff for their dental needs. For a great dental experience at a very fair price you must give the staff at Waterloo Family Dentistry a try.

David Baldwin II - 11/04/2018


A+- If you are looking for a dentist with strong family values then Dr Payne and his wife Diana at Waterloo Family Dentistry is the place for you. I have been having my semi annual cleanings there for about 7 years now. From the second you walk in the door you are treated like family. You never have those annoying long waits in the lobby. The staff there does a wonderful of getting you in and out in a timely fashion. They understand the importance of your time. I have enjoyed my experience there so much that my wife and 2 children also see Dr Payne and his staff for their dental needs. For a great dental experience at a very fair price you must give the staff at Waterloo Family Dentistry a try.

Brandee Compton - 11/04/2018


Very good- Recently had a tooth extraction. Dr. And assistant were professional and made sure i was comfortable, tooth was badly decayed but didnt take too much longer than a normal extraction, very pleased

Anonymous - 3/04/2018


Very good- The staff is very caring and personal. Also, my hygienist is gentle, but thorough. Dr. Payne shares treatment options to help you make an informed decision. He went out of his way to fix a crown (put in by a different dentist) that broke before it should have and even gave me a discount.

Charlianne Schmidt - 2/04/2018


FAMILY/FRIENDLY/TIMELY- I have been attending Dr Payne's office for my teeth cleanings since 2011. Since then my wife and two daughters have been seeing Dr Payne for their regular cleanings as well. Every time I go I enjoy the family friendly environment. I have never had a long wait like dentist I had used in the past. Dr Payne and his wife have a wonderful practice. If you are looking for a great dentist with excellent service, a family friendly atmosphere, and an outstanding value I highly suggest Waterloo Family Dentistry!

David Baldwin - 19/03/2018


Everyone is friendly and does great work. They take very good care of my teeth. I enjoy my visits which is saying a lot when you realize I am talking about going to the dentist. LOL. /p>

Ellen Beck - 13/03/2018


Abolutely Awesome!!!- I was extremely happy with our visit today. Your entire staff treated us with the utmost respect and made us feel comfortable. Thank you! I can't wait to see again!

Teresa Herrick - 13/03/2018


I have been going to Dr Payne since he started in practice. He and his staff ALWAYS do a great job, are very friendly and accomodating, and keep my teeth in great condition. I hope he never retires!!

Janet LaTurner - 31/01/2018


good and clean- good. love Sarah

Erin DeTray - 27/01/2018


Loved it- The receptionist was ver nice and helpful. Making notes on things I had trouble with. Making sure I got to my next appointment. The hygienist was very good. Patient and kind. Larry Payne was also kind and helpful .

Reba Post - 17/01/2018


Toni cleaning- Everything great, always get super service.

Toni Pearson - 16/01/2018


Great dentisy- Really like Dr Payne, excellent dentist and a very friendly staff. Wouldn’t think of going anywhere else!

Gary Presley - 15/01/2018


6 month checkup- You all are the best. Always make me feel welcome and comfortable. Thanks

Julie Page - 12/01/2018